GNo asked:


We own a family bridal boutique called Gioavonni’s Bridal Boutique. We have been in business for 18 years and on-line for 3. We are members of the Better Business Bureau, Trustworthy web-site Certification, and a verified merchant through authorize.net.
We make custom and replica designer wedding gowns for 1/4 of what they would retail for. We do it because we feel we have a gift and we want to share our gift as well as provide for our families.
With all that said we have two disgruntled brides.
Bride #1 Contacted us 1st back in October with a picture of a dress she loved (I never thought it was particularly pretty) but it’s not my dress! I told her yes, we can make it for her and we charged her $300 because she had an old quote from earlier in the year and we honored it. She received the dress in the time frame stated and when she received it, she emailed me and told me the dress made her look “frumpy.” I was flabbergasted! My 1st thought was the dress was frumpy by itself so of course it was going to look frumpy on you! But, I remained professional and asked her what we could do to remedy the situation and make the gown her dream dress. She stated something about adding buttons (more frump) and I said okay, send it back and we will add whatever will make you happy. A couple days later she emailed me back and said never mind she found a dress on ebay. I said okay, and I apologized and I thought that was the end of that. Well little did I know she was going to every blog, rip off site, complaint place should could find saying that Gioavonni’s Bridal Boutique ruined her wedding! I was like OMG! No, she didn’t.

Bride #2 I don’t even know who she is or if she ever purchased a dress from us. Nothing she states sounds in the least bit familiar, so I’m wondering if she has us confused with another bridal company. But low and behold she is following around Bride #1 stating some of the same issues that she had. I feel like it’s a conspiracy. Do I feel like it’s hurting our business? No, not right now, but evidentially it could.
We do have an attorney in the family who said he would be more than happy to sue them for libel and slander but first recommended that I send them a cease and desist letter letting them know that our name Gioavonni’s Bridal Boutique is copyrighted and they have no rights to use it and by continuing to do so they are opening themselves up to a lawsuit. Do I want to do that, No I don’t want it to have to come to that, but my Mother is fretful and not sleeping well, and my sisters are angry and want to write blogs with their full names, addresses, and telephone numbers along with a mapquest to their house! I won’t allow that to happen either.

Do anybody have any good advice for me and our company. We just want to fight fair even though they are playing down and dirty.

GNo asked:


We own a family bridal boutique called Gioavonni’s Bridal Boutique. We have been in business for 18 years and on-line for 3. We are members of the Better Business Bureau, Trustworthy web-site Certification, and a verified merchant through authorize.net.
We make custom and replica designer wedding gowns for 1/4 of what they would retail for. We do it because we feel we have a gift and we want to share our gift as well as provide for our families.
With all that said we have two disgruntled brides.
Bride #1 Contacted us 1st back in October with a picture of a dress she loved (I never thought it was particularly pretty) but it’s not my dress! I told her yes, we can make it for her and we charged her $300 because she had an old quote from earlier in the year and we honored it. She received the dress in the time frame stated and when she received it, she emailed me and told me the dress made her look “frumpy.” I was flabbergasted! My 1st thought was the dress was frumpy by itself so of course it was going to look frumpy on you! But, I remained professional and asked her what we could do to remedy the situation and make the gown her dream dress. She stated something about adding buttons (more frump) and I said okay, send it back and we will add whatever will make you happy. A couple days later she emailed me back and said never mind she found a dress on ebay. I said okay, and I apologized and I thought that was the end of that. Well little did I know she was going to every blog, rip off site, complaint place should could find saying that Gioavonni’s Bridal Boutique ruined her wedding! I was like OMG! No, she didn’t.

Bride #2 I don’t even know who she is or if she ever purchased a dress from us. Nothing she states sounds in the least bit familiar, so I’m wondering if she has us confused with another bridal company. But low and behold she is following around Bride #1 stating some of the same issues that she had. I feel like it’s a conspiracy. Do I feel like it’s hurting our business? No, not right now, but evidentially it could.
We do have an attorney in the family who said he would be more than happy to sue them for libel and slander but first recommended that I send them a cease and desist letter letting them know that our name Gioavonni’s Bridal Boutique is copyrighted and they have no rights to use it and by continuing to do so they are opening themselves up to a lawsuit. Do I want to do that, No I don’t want it to have to come to that, but my Mother is fretful and not sleeping well, and my sisters are angry and want to write blogs with their full names, addresses, and telephone numbers along with a mapquest to their house! I won’t allow that to happen either.

Do anybody have any good advice for me and our company. We just want to fight fair even though they are playing down and dirty.